ANALISIS PENGARUH TOTAL QUALITY MANAGEMENT TERHADAP EFISIENSI BIAYA KUALITAS DENGAN METODE BALDRIDGE ASSESSMENT PADA PT PREFORMED LINE PRODUCTS INDONESIA

Abstract

The background of the study is concerned on high quality costs caused by customer complaints and product defects in PT Preformed Line Products Indonesia. The purpose of this study is to find out the influence of TQM on the efficiency of the cost of quality based on the perception of employees. This research conducted on 80 samples with purposive sampling technique. Associative method is used to find out the relationship between one variable with other variables by using a quantitative approach. This study included 7 sub variables of TQM which are leadership, information and analysis, strategic quality planning, human resource management, management quality process, quality results and customer satisfaction. The results of the study indicate weak correlation between sub variable TQM individually to the efficiency of the cost of quality, the conclusion drawn based on the statistical results is leadership, information and analysis, strategic quality planning, human resource management, management quality process, does not affect partially to increase the efficiency of the cost of quality but for quality results and customer satisfaction does affect partially. Based on simultaneously statistical result shown that 7 sub variables of TQM have increase the efficiency of the cost of quality. Based on this research company should be implement TQM consistent and continuously.