THE EMPLOYEE COMMUNICATION: A CASE STUDY OF UMANG ISLAND RESORT

Abstract

This research was being conducted because the researcher found something run poorly during the observation in Umang Island Resort. In order to investigate the barriers that hinder the effective employee communication problems and also to get more inputs about hotelier, the researcher has used qualitative research method. In this process to solve the problem, the company tried to make a change, and it worked, the problem stopped working, unfortunately the changes didn’t run smoothly, and it caused some new problems. Actually the biggest problem came from the human resource itself whereby they don’t really know how to treat and to talk with someone. They came from the local people that should be employed. The manners, awareness and responsibility from them were not as good as the well educated people from Jakarta. The result bought some impact to the service that was hard to be accepted by the guest, because it didn’t run smooth and has caused quite major guest’s complains.