Browsing by Subject "Tangible"

ANALISIS PENGARUH KUALITAS LAYANAN DI UNIT POIN PRESTASI TERHADAP KEPUASAN KARYAWAN PT. XXX

Sartika, Dewi (President University, 2015)

Faktor yang paling penting dari bisnis jasa pelayanan adalah penilaian kualitas layanan yang sangat dipengaruhi oleh persepsi dan harapan dari masing-masing karyawan. Dimensi kualitas jasa pelayanan terbagi menjadi 5 ...

ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MAHASISWA DI PRESIDENT UNIVERSITY STUDENT HOUSING

Noverlytaningtyas, Astrid (President University, 2015)

Penelitian ini bertujuan untuk mengetahui dan menganalisa seberapa besar pengaruh kualitas pelayanan jasa terhadap tingkat kepuasan yang dirasakan oleh mahasiswa dan mahasiswi yang tinggal di President University Student ...

ANALYSIS CUSTOMER SATISFACTION OF AIRASIA PASSENGER

Susanti, Merry (President University, 2017)

The purpose of this skripsi will help people understand more the service quality and its impact toward customer satisfaction in Airlines industry. The service quality dimensions like assurance, empathy, reliability, ...

THE ANALYSIS IMPACT OF SERVICE QUALITY IN NON EDUCATIONAL SECTOR TOWARDS STUDENT’S SATISFACTION (A CASE STUDY OF EXTENSION PROGRAM PRESIDENT UNIVERSITY)

Harera, Diovani (President University, 2013)

The research aims to identify impact of service quality towards students’s satisfaction and to know the most influence variable of service quality. The reseracher used five variables of SERVQUAL: reliability, responsiveness, ...

THE ANALYSIS INFLUENCE OF SERVICE QUALITY TOWARDS CUSTOMER SATISFACTION: A CASE OF MCDONALDS IN LIPPO CIKARANG

Rahman, Fadilah (President University, 2015)

This research aims to test and anlysis influence of service quality towards customer satisfaction in McDonalds Lippo Cikarang. The dimensions of service quality are tangible, empathy, reliability, responsiveness and ...

THE ANALYSIS OF SERVICE QUALITY AND PRICE AND THEIR IMPACT TOWARDS CUSTOMER SATISFACTION: A CASE STUDY OF 7 ELEVEN IN JATIWARINGIN JAKARTA

Andreti, Junio (President University, 2014)

The objective of this research is to analyze the influence of service quality that consist of 5 dimensions (tangible, reliable, responsiveness, assurance and empathy) and price towards customer satisfaction in 7 Eleven ...

THE ANALYZE OF SERVICE QUALITY AND RELATIONSHIP QUALITY IMPACT ON CUSTOMER LOYALTY (A SURVEY OF RURAL CREDIT BANK CUSTOMERS BPR CIKARANG RAHARJA, BPR NUSAMBA SUKARAJA, AND BPR ASTANAJAPURA, IN WEST JAVA)

Khamid, Imam Abdul (President University, 2014)

The focus of the research is about Relationship of Service Quality and Relationship Quality towards Customer Loyalty in Rural Credit Bank, particularly in Bekasi, Sukabumi, and Cirebon Region in West java Province, ...

THE DOMINANT FACTOR OF SERVICE QUALITY TOWARDS CUSTOMER SATISFACTION AT SUSHI XYZ KELAPA GADING

Sari, Jenita Puspita (President University, 2014)

The restaurant industry is a sector that requires high level of service and continuing quality improvement. In today‘s competitive environment, delivering high quality service is the key for a sustainable competitive ...

FACTORS INFLUENCE OF TOURIST SATISFACTION AT NATURAL WATER IN KARAWANG

Nugraha, Belva Rianta (President University, 2019)

Karawang regency with its capital named Karawang , is one of the regencies of west java province, although it is located in the West Java Karawang Regency , belonging to an area of relatively lowland. This can be ...

FAKTOR-FAKTOR YANG MEMPENGARUHI TINGKAT KEPUASAN KARYAWAN PT XYZ TERHADAP LAYANAN PEMERIKSAAN KESEHATAN BERKALA

Winarto, Budi (President University, 2014)

Pemeriksaan kesehatan berkala adalah merupakan kewajiban bagi setiap perusahaan sebagaimana diatur dalam Undang-Undang Kesehatan RI No. 23 Th 1992, namun tingkat kehadiran peserta dalam mengikuti pemeriksaan kesehatan berkala ...

THE IMPACT OF RELIABILITY, RESPONSIVENESS, ASSURANCE, EMPHATY, AND TANGIBLE TOWARDS CUSTOMER LOYALTY: A CASE STUDY IN XYZ HOTEL JABABEKA

Hani, Oktavialina Lorena (President University, 2015)

The rapid growth of hotel industry in Jababeka, Cikarang creates a big challenge among hotel producers to provide a great quality of services and to keep their customer loyal, which are the crucial issues for any hotel ...

THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER SATISFACTION (CASE STUDY: CITIBANK N.A INDONESIA CREDIT CARD HOLDER )

Anwar, Dimas Bachri (President University, 2016)

This research aims to analyze the influence of service quality of Citibank N.A. Indonesia credit cardholder towards customer satisfaction. The service quality dimensions are tangible, reliability, responsiveness, assurance ...

INFLUENCE OF SERVICE QUALITY TOWARDS CUSTOMER LOYALTY OF PRESIDENT UNIVERSITY INTERNATIONAL STUDENT ( STUDY CASE OF ALFAMART CITYWALK RESTO KI HADJAR DEWANTARA JABABEKA, CIKARANG )

Budiman, Willy (President University, 2016)

This research explored the influence of Service Quality of a retail franchise towards the loyalty of international customers located on the other side of the student housing of President University. The research is a ...

THE INFLUENCE OF SERVICE QUALITY TOWARDS CUSTOMER SATISFACTION (A CASE STUDY OF CACAOTÉ PATISSERIE BRASSERIE & BAR IN SENOPATI AMONG YOUNG ADULT)

Olivia, Jacqueline (President University, 2016)

The growing of population in Indonesia has impact to public consumption especially in food and beverage industry. This research’s objective is to find out the influence of service quality in the form of tangible, ...

THE INFLUENCE OF SERVICE QUALITY TOWARDS CUSTOMER SATISFACTION IN HOUSEKEEPING DEPARTMENT A CASE OF CLUB MED BALI, 2015

Andrea, Jeffry (President University, 2015)

The hospitality industry in Indonesia has gradually grown and become one of the promising businesses in the world. Hotel operators now focus more on the quality standards in order to meet the basic needs and expectations ...

PENGARUH KUALITAS PELAYANAN BPJS KESEHATAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI RUMAH SAKIT MEDIROSSA CIKARANG

Ocktaviani, Riska (President University, 2019)

The quality of service in a hospital must be considered in order to increase satisfaction with his patients. Medirossa Cikarang Hospital is needed to improve the quality of its services, especially in Outpatient Health ...

SERVICE QUALITY AND CUSTOMER STATISFACTION OF SHERATON HOTEL HANOI - VIETNAM ( A STUDY ON SHERATON HANOI HOTEL)

Hieu, Nguyen Xuan (President University, 2016)

This study identified five factors of service quality by focusing on the front office staff only, and explored the customers’ expectations and perception levels of these services. The results of this quantitative assessment ...

SERVICE QUALITY AND STORE ATMOSPHERE EFFECTS TOWARDS CUSTOMER PURCHASING DECISION (A STUDY CASE AT COFFEE PALACE JABABEKA)

Kasmanto, Ekadiman (President University, 2014)

This research is done to solve the anomalies that occurred in Coffee Palace regarding the difference in monthly visitors and monthly sales where monthly visitors keep decreasing but somehow it didn‟t influence the monthly ...

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