Abstract:
Purpose
This research aims to analyze the risk that occurred when the Grand Ballroom
carpet changing project was held on sales banquet revenue in ten days (16 - 20
December 2022 and 29 December 2022 - 02 January 2023).
Design/methodology/approach
This research was adopted using the descriptive qualitative case study method by
applying techniques through direct observation, interviews, and documentation
collected from the parties involved in this case study.
Findings
The analysis of this study case mentions that five risks are identified, divided into
three types of risk: three operational risks, one financial risk, and one
communication risk. For each risk already identified, there are four risks with a high
level and be a priority to control and give solutions or make a new plan for these
risks, and one medium level of risks that should be controlled and given solutions.
Originality/value
The author believes this is the first study that finds linkages between the risk
management process and solutions to the problem of the implementation of the
Carpet Changing Project at the Ballroom of the Four Seasons Hotel Jakarta.
