Abstract:
Purposes – Taman Wisata Alam Gunung Papandayan is a natural tourist attraction located in
Garut Regency, West Java. This study aims to determine which performance needs to be
improved by using the 3A's concept (Attraction, Accessibility, Amenities).
Design/Methodology/Approach – The type of research used is descriptive with qualitative. The
research population was all visitors and employee from Taman Wisata Alam Gunung
Papandayan, totaling 4 visitors and 1 employee. The data collection technique in this study was
by observations, interview and documentation composed of research questions. This study used
Importance Performance Analysis.
Findings – The results of the study show that there are three items that need to be improved,
namely nature conservation, trash cans, and places of worship. The results also found that there
was still a lack of natural preservation, a lack of trash cans and no provision of organic and non-
organic waste bins, and also that there was only one place of worship.
Originality/value – This study identifies which factors need to be improved in Mount
Papandayan Nature Park by using the 3A'S concept (attractions, accessibility, and amenities).
