IMPLEMENTING CONTENT BASED PRIORITIZATION TO ENHANCE LIVE CHAT ACADEMIC ADVISING SERVICE AT PRESIDENT UNIVERSITY INFORMATION SYSTEM

Abstract

Students in college are expected to be self-sufficient and develop problem-solving abilities. When faced with a difficulty, they will undoubtedly seek all possible solutions, including consulting with friends, all of the many institutions on campus, and even the Academic Advisor, who serves as the student's father on campus. Even though many students do not value it, an academic advisor is extremely important since interacting with an academic advisor on a variety of difficulties allows students to take the appropriate steps. This research proposes the implementation of Content-Based Prioritization Index

to a Messaging System of Academic Consultation of the President University E- campus. It aims to bridge the Academic Advisor–Student relation to improve

Academic Advisor’s time efficiency replying to messages, as well as enhancing Student’s academic quality. The system works by automatically categorizing incoming messages received by a Academic Advisor depends on the Consultation Subject sent by the Student. This enables the Academic Advisor to prioritize and respond to the messages more promptly and accurately, saving more time and easing the hustle. The application of the Content-Based Prioritization Index is also expected to improve the academic quality of Student, reaching continuity to hold periodic consultations with their Academic Advisor. Since the consultation can be done without disturbing the Academic Advisors off time, the latter can be contacted via campus network only.