Abstract:
This Capstone Project was developed to fulfill the academic requirements at
President University, with a focus on the cybersecurity concentration. The
project collaborates with a micro, small, and medium enterprise (MSME)
engaged in the sale of computers, accessories, and hardware repair services.
Through interviews and discussions with stakeholders, several key challenges
were identified, including the high cost of SaaS subscriptions for product and
sales management, the limitations of non-customizable e-catalogs that
complicate purchasing processes, and the absence of a repair progress tracking
system for customers.
To address these issues, we designed and implemented a comprehensive system
consisting of three main components: (1) an Admin Dashboard and Point-of-
Sale (POS) system for managing products and sales, (2) a customizable E-
Catalog website to improve customer experience in purchasing goods, and (3) a
Repair Progress Tracking feature to enable customers to monitor their device
repair status digitally. Beyond functionality, the system also integrates essential
cybersecurity measures, including security logging, identity and access
management, two-factor authentication (2FA), and minimization of the threat
landscape by avoiding the storage of sensitive customer and payment data.
Despite its benefits, the system faces several constraints, such as dependence on
stable internet connectivity, reliance on third-party marketplaces that may
change their policies, and restrictions on marketplace API access, which
currently limit integration to Mall-level sellers only. Overall, this project
demonstrates how digital transformation tailored with cost-effective
cybersecurity practices can support MSMEs in enhancing operational
efficiency, customer trust, and business resilience.
