THE USE OF SLACK AS ONLINE COMMUNICATION PLATFORM TO ENHANCE INTERNAL COMMUNICATION FLOW WITHIN TELKOM DIGITAL SERVICE DIVISION

Abstract

Computer-mediated communication, an organization’s support to escort the enhance of internal communication. The purposes of this research are to know the use of Slack in the scope of employees of Digital Service Division and to know the way they communicate with each other, especially in following the flow of hierarchy. By using in-depth interview, the research findings were collected from four employees who using Slack in Digital Service Division. Besides that, observation done by the researchers to support the findings. Concerning the relationship between superior and employees, the participants helped by the existence of Slack in getting information, discussion session, and even to decrease the hierarchy to ease the communication flows. The participants contended by using Slack, employees in Digital Service Division have the chance to express feelings without any barrier caused by the hierarchy of the organization and assumed that it depended by the employees to determine whether they should use formal or informal.