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Browsing Business Administration by Subject "Reliability"

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ANALISIS PENGARUH KUALITAS LAYANAN DI UNIT POIN PRESTASI TERHADAP KEPUASAN KARYAWAN PT. XXX

Sartika, Dewi (President University, 2015)

Faktor yang paling penting dari bisnis jasa pelayanan adalah penilaian kualitas layanan yang sangat dipengaruhi oleh persepsi dan harapan dari masing-masing karyawan. Dimensi kualitas jasa pelayanan terbagi menjadi 5 ...
THE EFFECT OF SERVICE QUALITY AND CUSTOMER SATISFACTION TOWARD INDONESIAN FAST-FOOD RESTAURANT REPURCHASE INTENTION IN GREATER JAKARTA

Fazrul, Ahmad (PRESIDENT UNIVERSITY, 2021)

Purpose Indonesian fast-food restaurants are a fast growing industry in Indonesia. The purpose of this study was to see how Service Quality and Customer Satisfaction affected customers’ Repurchase Intention at Indonesian ...
FACTORS INFLUENCING COLLEGE STUDENTS BUYING THROUGH ONLINE SHOPPING: (A CASE OF CHINESE STUDENTS AT PRESIDENT UNIVERSITY)

Ming, Liu Kai (President University, 2015)

This study was about the dominant factors influencing customers ’ choice of Jingdong Mall online shopping. And e-commerce has experienced rapid growth since the early years in China. It is important to find out the factors ...
FAKTOR-FAKTOR YANG MEMPENGARUHI TINGKAT KEPUASAN KARYAWAN PT XYZ TERHADAP LAYANAN PEMERIKSAAN KESEHATAN BERKALA

Winarto, Budi (President University, 2014)

Pemeriksaan kesehatan berkala adalah merupakan kewajiban bagi setiap perusahaan sebagaimana diatur dalam Undang-Undang Kesehatan RI No. 23 Th 1992, namun tingkat kehadiran peserta dalam mengikuti pemeriksaan kesehatan berkala ...
THE INFLUENCE OF SERVICE QUALITY, CUSTOMER SATISFACTION TOWARDS REVISIT INTENTION IN PLANET FUTSAL

Enlai, Wu (President University, 2017)

Purpose The purpose of this research paper is to find out influence of service quality, customer satisfaction on revisit intention among customers of Planet Futsal in North and South Jakarta. Design/methodology/approach This ...
THE INFLUENCE OF SERVICE QUALITY, CUSTOMER SATISFACTION TOWARDS REVISIT INTENTION IN PLANET FUTSAL

Enlai, Wu (President University, 2017)

Purpose The purpose of this research paper is to find out influence of service quality, customer satisfaction on revisit intention among customers of Planet Futsal in North and South Jakarta. Design/methodology/approach This ...
THE INFLUENCE OF TANGIBILITY, RELIABILITY, RESPONSIVENESS, ASSURANCE, AND EMPATHY ON E-WOM MEDIATED BY CUSTOMER SATISFACTION AND REVISIT INTENTION (A SURVEY AT LOCAL COFFEE SHOP IN SOUTH JAKARTA)

NOVIANTI, SILVIA DEVI (President University, 2022)

Purpose – The expansion of local coffee shops in Indonesia, especially in the South Jakarta area, is growing. Rivalry among coffee shops to satisfy and gain customer recommendations is important. Therefore, this study aims ...
THE ROLE OF E-COMMERCE CUSTOMER SATISFACTION TOWARDS CUSTOMER REPURCHASE INTENTION (THE CASE STUDY OF ALIBABA CHINESE LIVING IN INDONESIA)

Jionglin, Zhou (President University, 2017)

Purpose The purpose of this research is to find out the influence of website quality in the dimension of website design, reliability, privacy security and customer service towards customer satisfaction as well as the ...
THE ROLE OF E-COMMERCE CUSTOMER SATISFACTION TOWARDS CUSTOMER REPURCHASE INTENTION (THE CASE STUDY OF ALIBABA CHINESE LIVING IN INDONESIA)

Jionglin, Zhou (President University, 2017)

Purpose The purpose of this research is to find out the influence of website quality in the dimension of website design, reliability, privacy security and customer service towards customer satisfaction as well as the ...

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