Abstract:
This study aims to examine how training program design affects employee
compliance with company rules and regulations at Beach Resort XYZ, located in
Banten. Although training related to Standard Operating Procedures (SOP) has been
conducted regularly, violations of SOP still occur frequently, such as sleeping
during working hours, excessive use of mobile phones during working hours, and
leaving the work area without permission during operating hours. This indicates a
gap between training materials and actual behavior in the field. This study uses a
qualitative approach with in-depth interviews with 10 contract employees from
various operational departments who have attended training at least twice a year.
The results of this study show that effective training programs are influenced by
three main factors, namely training content, trainers, and training methods. Clear,
easy-to-understand content that is relevant to daily tasks and systematically
organized can help improve employees' understanding of the material. Meanwhile,
trainers with good communication skills, adaptability, and concern for participants'
needs can create a more comfortable and supportive learning environment. A
training method that combines information, demonstrations, and hands-on practice
has proven to be the most effective in helping to improve employee understanding
and compliance. This study also recommends increasing the frequency of training,
adjusting the training schedule, varying the training material, and holding feedback
sessions with guests as improvements for future training programs.
