THE DESIGN OF EFFECTIVE TRAINING PROGRAMS IN ENHANCING CONTRACT EMPLOYEES’ COMPLIANCE WITH COMPANY RULES AND REGULATIONS: A CASE STUDY AT BEACH RESORT XYZ

Abstract

This study aims to examine how training program design affects employee compliance with company rules and regulations at Beach Resort XYZ, located in Banten. Although training related to Standard Operating Procedures (SOP) has been conducted regularly, violations of SOP still occur frequently, such as sleeping during working hours, excessive use of mobile phones during working hours, and leaving the work area without permission during operating hours. This indicates a gap between training materials and actual behavior in the field. This study uses a qualitative approach with in-depth interviews with 10 contract employees from various operational departments who have attended training at least twice a year. The results of this study show that effective training programs are influenced by three main factors, namely training content, trainers, and training methods. Clear, easy-to-understand content that is relevant to daily tasks and systematically organized can help improve employees' understanding of the material. Meanwhile, trainers with good communication skills, adaptability, and concern for participants' needs can create a more comfortable and supportive learning environment. A training method that combines information, demonstrations, and hands-on practice has proven to be the most effective in helping to improve employee understanding and compliance. This study also recommends increasing the frequency of training, adjusting the training schedule, varying the training material, and holding feedback sessions with guests as improvements for future training programs.