THE INFLUENCE OF INTERNAL SERVICE QUALITY ON EMPLOYEE JOB SATISFACTION, JOB COMMITMENT AND WELL BEING TOWARDS EMPLOYEE PERFORMANCES IN TWO INDUSTRIAL COMPANIES LOCATED IN JABABEKA

Abstract

Purpose This research has a purpose to use organizational behavior as a positive paradigms to welcome employee well-being as a focal design in the process where internal service quality affects employee satisfaction, commitment and well-being. Design/Methodology/Approach The survey is using a contexture questionnaire applied to test all of the hypotheses with 300 employees in industrial companies. This paper gained some data by spreading questionnaires in two industrial company in Jababeka area, it is focused on a few key constructs, which may restrict the generalizability of its findings. Findings No significant differences were found among employee in the two industrial companies. Practical implications should be done by encouraging managers in industrial companies to focus on improving internal service quality in their organizations because both these companies have significant result in direct and indirect effects on employee satisfaction, commitment, and well-being.