MODEL PENDEKATAN KOMUNIKASI ORGANISASI DALAM MENJAGA ALIRAN INFORMASI RAHASIA PADA DEPARTEMEN PPIC DI PERUM PERCETAKAN UANG REPUBLIK INDONESIA

Abstract

This case study research purpose to find out the organizational communication approach of the PPIC Department at Perum Peruri in maintaining the flow of confidential information as well as their barrier. The research used descriptive qualitative strategies to present the meaning and interpretation of each research experience in data collection by inductive and descriptive analysis. Based on the characteristic findings of the communication process elements, identification of aspects of the organizational management approach carried out by the PPIC Department in maintaining confidential information leads to the "Classical Management Approach - Human Relations". These mixed model approach occurs because of the most important route for communication is the vertical flow of information along the scalar chain of the organizational hierarchy thus to separate the authority settings of confidential data and the level of limited information knowledge (classical management approach), combine by a social approach through interpersonal communication to build understanding and commitment of members in maintaining security (relationship management human). Results of comparative interviews by cross-checking documents and observations, the current approach has not fulfilled sufficient corporate governance internalization for some levels of employees (cognitive), causing employees to often be hesitant of making decisions (affective), thus it depends on superior knowledge instead the exclusion of problems becomes common habits (psychomotor). Researcher assume that this classic human-relations approach tends to be counterproductive and not enough to accommodate the company's goal to survive in the distortion age. Researcher’s opinion, the communication for security still require an innovation, so we need a communication breakthrough to motivate as well as encourages employee involvement actively. Companies need to provide space for participation and facilities for employees by including their pretension in the organizational framework. Therefore, the communication content is not only related to the task, but also related to problem solving discussions at work.