This research objective is find out the influence of Service Quality towards Customer Satisfaction (Study case of Gojek Motorcycle Taxi). This research limits only on tangibles (X1), reliability (X2), responsiveness (X3), ...

The background of this study is concern about service quality at PT. XYZ. Complaints received by PT. XYZ is an indicator that shows the quality of service is not maximum. Therfore, the purpose of this research is to find ...