Abstract:
Purpose: The purpose of this research is to investigate the mobile-convenience,
compatibility, product knowledge, perceived ease of use, perceived usefulness, trustsafe to use factors affecting the intention to use mobile payment service in Indonesia.
Design/Method: Quantitative research was conducted by using an online survey as the
instrument, and distributed through social media and instant messaging. The research
sample consisted of 248 Indonesian respondents who aware of and ever used mobile
payment services. A validity and reliability test were conducted by using statistical
software, as well as model-fit and hypothesis testing which was analyzed by using
SEM.
Findings: This research resulted that mobile-convenience significantly influences
perceived ease of use and perceived usefulness, compatibility and product knowledge
significantly influence ease of use, and product knowledge has impacts on perceived
ease of use and perceived usefulness, while trust-safe to use also has influence towards
perceived usefulness. Perceived ease of use and perceived usefulness influence
intention to use, meanwhile compatibility, trust-safe to use, and perceived ease of use
do not influence perceived usefulness. Among of them, mobile-convenience has the
most significant impact towards perceived ease of use and perceived usefulness.
Originality/Value: This research is replicating the previous studies’ framework to
investigate the mobile-convenience, compatibility, product knowledge, perceived ease
of use, perceived usefulness, trust-safe to use factors affecting the intention to use
xxi
mobile payment services in Indonesia. Therefore, the researcher differentiates this
research by conduct it towards people that lived in Indonesia.
