Purpose - This study aims to determine whether service quality (information quality, order quality, salesperson and timeliness) and company image affect customer loyalty with customer satisfaction as an intermediary. Design/ ...

Purpose: This research aims to find out how much the influence of service quality and brand image to customer loyalty mediated by customer satisfaction in three-star hotels in Cikarang. Design/ methodology/ approach: This ...

Purpose The purpose of this research is to analyze the factors influencing customer satisfaction of Zhengzhou five-star hotel. This paper will take service quality, brand image, price as independent variables, and ...