Purpose With the tight competition among retailers that causes many retail stores are closing down around the world, not to mention Indonesia, hence there is a need to find ways how not only to sustain from the competition ...

Purpose The purpose of this research is to give understanding about local fashion brand to young people in order to choose local than global brands in order to improve repurchase activity of local fashion brand again ...

Purpose The purpose of this paper is to identify customer loyalty in hotel industry, in this case Hotel M, using American Customer Satisfaction Index Framework. Design/methodology/approach Questionnaire of 25 instruments ...