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2020: Recent submissions

Now showing items 21-40 of 75

THE IMPACT OF SERVICE QUALITY AND CORPORATE IMAGE TOWARDS CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION AT LOGISTICS SERVICE QUALITY

Rinjani, Rilian Olivia Fatma (President University, 2020)

Purpose - This study aims to determine whether service quality (information quality, order quality, salesperson and timeliness) and company image affect customer loyalty with customer satisfaction as an intermediary. Design/ ...
BUSINESS ETHNICS CASE ANALYSIS ABOUT ALIBABA COMPANY

Qi, Chen (President University, 2020)

For this thesis,I will choose The 996 in the business ethics as my thesis title. What is meaning 996? It means working from 9AM to 9PM.And working from Monday to Saturday.Six days a week. It is a common topic in China ...
THE ROLE OF EWOM, ATTITUDE, CITY IMAGE, DESTINATION TRUST TOWARDS VISIT INTENTION TO LAMPUNG

Wahyuni, Nurisda Dwi (President University, 2020)

Purpose The purpose of this research is to find out the influence of e-WOM towards attitude, city image, and destination trust as it affects intention to visit Lampung. Design / Methodology / Approach This research used ...
THE IMPACT OF YOUTH-SEGMENTED SAVING PRODUCT’S MARKETING MIX ON YOUTH’S SAVING INTENTION (A CASE STUDY OF TABUNGAN MUDA BY XYZ BANK)

Yuda, Alviedo (President University, 2020)

Purpose The purpose of this research is to find out the impact of youth-segmented saving product’s marketing mix on youth’s saving intention. Design/methodology/approach This research uses quantitative method with the ...
THE EXPANSION OF REY DECAL GROUP

Pradhana, Reynalto Priyan (President University, 2020)

Indonesia is one of the most prospective market in Asia. The business in automotive industry is so prospective and it is backed up by the data shown in the industry. The data shows that the motorcycle and passenger car ...
THE EFFECT OF TRUST, ENJOYMENT, PRICE QUALITY AND CUSTOMER SATISFACTION ON RE-BOOKING INTENTION FOR ACCOMODATION IN ONLINE TRAVEL AGENTS

Mamora, Danilion (President University, 2020)

Purpose : The purpose of the study is to take a look at the relationship between trust, enjoyment, price quality, customer satisfaction and re-booking intention to re-booking accommodation via online travel agents particularly ...
UNDERSTANDING CUSTOMER LOYALTY IN THE COFFEE SHOP INDUSTRY (A SURVEY IN JAKARTA, INDONESIA)

Dhisasmito, Prameswari Purnamadewi (President University, 2020)

Purpose The purpose of this study is to identify the drivers of loyalty model in the coffee shop industry in Indonesia based on service quality, store atmosphere, and price fairness mediated by customer satisfaction. De ...
PERILAKU KONSUMEN TERHADAP BERBELANJA DARING: PENGARUH TERHADAP REPUTASI SITUS YANG DIRASAKAN, KUALITAS SITUS YANG DIRASAKAN, KOMUNIKASI EWOM DAN KEPERCAYAAN

Irawan, Ocha Aprilia (President University, 2020)

Tujuan Untuk mengidentifikasi bagaimana pengaruh masing-masing variabel: Reputasi situs yang dirasakan, Kualitas situs yang dirasakan, Ewom, Kepercayaan dan Perilaku konsumen dalam berbelanja daring di daerah Jabodetabe ...
FACTORS INFLUENCING PURCHASE DECISION OF ECOMMERCE CUSTOMERS MEDIATED BY PURCHASE INTENTION: A CASE IN GREATER JAKARTA

Christianto, Antonny (President University, 2020)

Purpose – E-commerce is a fast-growing industry in Indonesia. But the ratio of purchase done offline is still too far greater than the purchase done online. Therefore, the purpose of this study is to identify the factors ...
ANALYSIS OF THE CONTINUANCE INTENTION OF USING FINTECH-BASED APPLICATION SERVICE: A CASE IN INDONESIA

Surbakti, Anita Christin Br (President University, 2020)

Purposes: This study aims at providing more understanding of the influences of Perceived risk, perceived security, perceived usefulness, and the influence of mediating variable which is user satisfaction toward the continuance ...
THE ANALYSIS FACTORS INFLUENCE REPURCHASE INTENTION TOWARDS A CASE OF GOJEK IN GREATER JAKARTA AREA

Sari, Sarah Mutia (President University, 2020)

Purpose The objective to this research is to find out the influence of service quality, price, and brand image, towards repurchase intention mediated by customer satisfaction of Gojek in Greater Jakarta Area Design/Met ...
MILLENNIALS BEHAVIORAL INTENTION IN USING MOBILE BANKING: INTEGRATING PERCEIVED RISK AND TRUST INTO TAM (A SURVEY IN WEST JAVA)

Yukita, Angela Leonie Keyko (President University, 2020)

Purpose – The purpose of this paper is to understand the acceptance of mobile banking among people in the millennial age. In order to analyze the major factors influencing user acceptance, this current research is integrating ...
THE INFLUENCE OF STORE ENVIRONMENT, PRODUCT ASSORTMENT, AND EMOTION IN BUILDING MATERIAL STORE GREATER JAKARTA TOWARD IMPULSE BUYING AND PURCHASE INTENTION

Sativa, Oriza (President University, 2020)

The purpose of this study is to give more insight into Retail Business. The study explores factors influencing the Impulse Buying and Purchase Intention at Building Material Store in Greater Jakarta, which include Store ...
PENGARUH KUALITAS LAYANAN ELEKTRONIK TERHADAP KEPUASAN PELANGGAND ELEKTRONIK DAN DAMPAKNYA PADA LOYALITAS ELEKTRONIK (SURVEI OF ONLINE SHOPPING SERVICE USERS IN KAB.BEKASI)

Nailah, Nisrina Fitri (President University, 2020)

Purpose To identify how each variable influences: The Influence of E-Service Quality towards E-Customer Satisfaction and its impact on E-Loyalty (Survey of Online Shopping Service Users in Kab.Bekasi). Design/Methodology This ...
THE IMPACT OF STORE ENVIRONMENT, RETAIL SERVICE QUALITY, INFLUENCERS, AND E-WOM TOWARDS PURCHASE INTENTION MEDIATING BY SHOPPING MOTIVATION IN THE FASHION LUXURY STORE IN INDONESIA

Aliya, Nida (President University, 2020)

Purpose- The purpose of this study is to identify The Impact of Store Environment, Retail Service Quality, Influencers, and e-WOM Towards Purchase Intention Mediating by Shopping Motivation in The Fashion Luxury Store in ...
THE INFLUENCE OF WEBSITE QUALITY ON EMOTION TOWARDS PURCHASE INTENTION (A SURVEY IN GREATER JAKARTA, INDONESIA)

Tulangow, Natasha Larissa (President University, 2020)

Purpose The purpose of this research is to find out the influence of website quality (website design, service quality, and information quality) on emotion towards purchase intention of individuals who purchase products ...
BUILDING CUSTOMER LOYALTY THROUGH OMNI- CHANNEL MEDIATED BY CUSTOMER SATISFACTION (A SURVEY ON DEPARTEMENT STORE IN GREATER JAKARTA)

Aprilia, Devi (President University, 2020)

Purpose – The purpose of this study is to identify Omni-Channel to building customer loyalty mediated by customer satisfaction. The purpose of content research is to assess and explain that omni-channel is a way for retailers ...
THE INFLUENCE OF DESTINATION IMAGE AND SERVICE QUALITY THROUGH OVERALL SATISFICATION ON REVISIT INTENTION: ACASE OF GUDAAWANG CAVE BOGOR

Axel, Nommensen Christian (President University, 2020)

Purpose: The aim for this research is to examine empirically the influence of destination image and service quality through overall satisfaction to revisit intention on Gudawang Cave in Bogor. Design/Methodology/Approach: ...
THE MOTIVATION FACTORS OF INDONESIAN MILLENNIAL TOURISTS TO NORTH SUMATRA

Alifia (2020)

Purpose: The objective of this study is to find out the influence of tourists motivation factors toward satisfaction and revisit intention to North Sumatra tourism especially for Indonesian millennial tourists. Design/ ...
CUSTOMER REPURCHASE INTENTION IN SHOPPING BEAUTY PRODUCT THROUGH ONLINE STORE (A SURVEY IN JAKARTA, INDONESIA)

Shazania, Selena (President University, 2020)

Purpose – The purpose of this study was to identify the online repurchase intention drivers in the beauty industry. Website quality mediated by trust, enjoyment, and e-WOM are factors that identified[Ma4] as the key driver ...

Now showing items 21-40 of 75

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